We Bring Professional and Courteous Customer Care to the Forefront

The unparalleled Cardon experience is driven by our people, and by our state-of-the-art HIPAA compliant technology for processing patient accounts. With it's patient accounting system, predictive dialing technology and call monitoring systems, and its secure "Client Access Reporting" Website, our technology allows you to thrive at the forefront of healthcare.

Our industry-leading Early Out / Self Pay Process includes:

• Professional Customer Care
• Automated Monitoring of Account Processing
• Predictive Calling Campaigns
• "Patient Friendly Billing"
• Customized Reporting
• Audit Proof Follow-up
• Prompt Complaint Tracking and Resolution
• Daily Transaction/Inventory Reconciliation
• Prompt Financial Assistance Identification

Our Bad Debt Collection Services always offer:

• Customer-Centric Care
• Professional Persistence
• Skip-tracing
• Credit Bureau Reporting (at your request)
• Customized Statements and Reporting
• Superior Results

Our specialized Early Out and Bad Debt units:

• Answer incoming calls with "live" Friendly Customer Care Representatives
• Respond to Patient Requests within 24-72 hours, depending on the complexity of the request
• Provide clear and concise explanations of the accounts
• Process itemized statement requests within 24 hours
• Process billing/rebilling of new insurance information with in 48 hours and notify the patient that the task has been completed
• Document the account record without cryptic abbreviations so you the client and Cardon maintains a Corporate Responsibility Program that ensures ethical/legal business standards and best practices are adhered to at all times.

Our unique process keeps focus on:

• Adherence to Federal, State, and Local regulations
• Professional Business Conduct
• Maintaining proper licensing
• Identification of misconduct and proper handling and documentation thereof
• Continuous Education of Staff
• The clients staff understanding what happened with the account

Overall, we offer you a sophisticated and seamless self pay process which naturally becomes a robust self pay management program.

We are committed to being there - with 100% effort - for each and every healthcare partner and patient. Above all, we provide you and your patients with human, professional and courteous customer care. Always!

Contact us to learn about our one-stop shop self-pay management program and our unrivaled Early Out / Self Pay Collection Solutions.